Resort fees case survives on nondisclosure, not bait and switch theory
43(B)log
AUGUST 7, 2023
Once a consumer selects a particular room, they arrive at the third page in the booking flow: at last the fees are at the bottom in the total The subtotal shows a charge for “USD/night” and a separate charge for “USD taxes and fees,” which includes the resort fee. The second page in the booking process also reflects the available rooms (e.g.,
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